RUCKSACKSHOP.com

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  High quality - low prices - since 1991
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Questions about the shop

  1. I would like to know more about the people behind this shop.
  2. How long will I have to wait for delivery?
  3. Can I return products or an order?
  4. I put to little or to much products in the basket. / I put the wrong product in the basket. How can I change this?
  5. Do you offer discounts for high quantity orders?

Questions about the products

  1. Can I see larger pictues of the products?
  2. How long does the warranty apply?
  3. Who is producing the products you offer?
  4. Where are these products produced?

Questions about the shop

1. I would like to know more about the people behind this shop.

Please visit our imprint and contact form for more information.

In 1991 we opened a store for outdoor activity in the small town of Doebeln in Saxony, Germany. With this web shop we offer our services and products to a much broader audience.

2. How long will I have to wait for delivery?

If products are on stock we usually ship on the day that payment is recieved (Monday to Saturday). If you use the instant payment methods we offer we are able to ship on the day of your order.

In Europe (EU) delivery usually takes 2 to 5 days.

Delivery to USA, Canada or Australia takes up to 2 weeks.

On the product details page you can see whether an article is on stock or not.

3. Can I return products or an order?

German law allows you to return ordered products within 14 day. Please see our T&C for all details.

4. I put to little or to much products in the basket. / I put the wrong product in the basket. How can I change this?

Below the basket in the right column you'll see the link change basket. Click there and change the products in your basekt.

5. Do you offer discounts for high quantity orders?

Well, the answer to that is not easy. Sometimes yes, sometimes not. I depends on the type and number of products and the delivery destination.

Just send us an email and we will try to find a solution for you.


Questions about the products

1. Can I see larger pictues of the products?

Yes, you can zoom all images that have the little magnifier symbol on the right bottom corner.

2. How long does the warranty apply?

Was die meisten Kunden unter Garantie verstehen, heißt im Juristen-Deutsch Gewährleistungsansprüche. Sie haben auf alle von uns gelieferten Produkte 2 Jahre Gewährleistungsansprüche gemäß unseren » AGB. Bitte bewahren Sie Rechnung und Lieferschein auf, um einen reibungslosen Ablauf etwaiger Gewährleistungen sicherzustellen.

3. Who is producing the products you offer?

Most of our products are from Max-Fuchs-International (Germany) and Sturm-Miltec (USA, Germany).

See the producers section for details.

4. Where are these products produced?

The companies named produce in the USA and Germany.